My daughter, Muji, is 20 years old and has cerebral palsy. Those two words include a world of challenges, but also a world of love, resilience, and unwavering hope, all grounded in the belief that "Indeed, with hardship [will be] ease" (Quran 94:6). Muji is non-verbal, can't move independently, relies on a feeding tube, and experiences seizures, which can cause temporary lost of consciousness and uncontrollable movements. Her needs are complex, and managing them has been a journey of constant learning, adaptation, and advocacy. Before the National Disability Insurance Scheme (NDIS), we navigated a complex landscape of support through the Disability Services Commission and other government departments. It was a system that composed many different sections, often difficult to navigate and with varying levels of support.
I remember the initial overwhelm of the NDIS process, 2019, six years ago. The forms, the language, the reports, the quotes, the huge scale of the system felt alarming. It was like trying to navigate a maze blindfolded, even after our experiences with the previous systems. But I knew, deep down, that this could be a game-changer for Muji and our family. So, I took a deep breath, invoked the name of Allah, and started the process.
It wasn't easy. There were setbacks, frustrations, and moments where I felt like giving up. Explaining Muji's needs, articulating the impact her disabilities have on her life, and fighting for the supports she deserved was exhausting. It felt like constantly having to justify her existence, her value, her right to receive help, a right that is inherent in every soul, as Allah (SWT) has honoured all children of Adam (Quran 17:70). But I persisted, driven by a mother's intense love and determination, and by the belief that "And be patient, for indeed, Allah is with the patient" (Quran 8:46). The memories of struggling with the Disability Services Commission and other departments only strengthened my determination.
The NDIS process forced me to become an expert on Muji's condition, her needs, and the available supports. I had to learn a whole new language – plan management, capacity building, assistive technology – on top of the knowledge I'd already gained navigating the previous systems. I became an advocate, a negotiator, and a record keeper. It was a steep learning curve, but it was worth it, knowing that "Allah does not burden a soul beyond that it can bear" (Quran 2:286), and that He would guide me through this.
Eventually, Muji's plan was approved, Alhamdulillah. It wasn't perfect, and there are still areas where improvements are needed, but it was a start. It opened doors to supports we previously could only dream of, even after our experience with the Disability Services Commission. Suddenly, things like respite care, therapy, and specialized equipment became a possibility, by the Grace of Allah.
The NDIS has allowed us to build a team of dedicated professionals who work with Muji and our family. We have a support coordinator who helps us navigate the complexities of the NDIS, a plan manager who pay invoices, therapists who work on Muji's nutrition, communication and physical skills, and carers who provide much-needed respite for me. They have become an extension of our family, providing not just practical support, but also emotional support and understanding. I am so grateful for these individuals.
The biggest impact of the NDIS has been on Muji's quality of life. It has given her access to opportunities she wouldn't have had otherwise. She's able to participate in activities, connect with others, and experience the world in new ways. It has also given her a voice, through assistive technology, allowing her to express herself and make choices.
The NDIS journey is ongoing. There are still challenges, and the system isn't perfect. But for us, it has been a lifeline, a blessing from Allah, especially compared to the difficulties we faced with the Disability Services Commission and other departments. It has given Muji the support she needs to live her best life, and it has given me the peace of mind knowing that she is cared for and valued.
This is just our story. Every family's experience with the NDIS is unique. But I hope that by sharing our story, I can offer hope and encouragement to other families navigating the world of disability. You are not alone. Your child is worthy of support. Keep fighting, keep advocating, and never give up on the belief that your child deserves the best possible life. And remember, even in the midst of challenges, there is always hope, and Allah is always with us. As we say, "Alhamdulillah, Allah made it through."